/* Formularios de /soporte y /contacto. Tokens de base.css. */
.form-page{padding:56px 0 96px;background:linear-gradient(180deg,#f6faff 0%,#fff 60%)}
.form-wrap{width:min(calc(100% - 32px),760px);margin-inline:auto}
.form-wrap h1{font-size:clamp(2rem,5vw,3.2rem);margin-bottom:14px}
.form-wrap .lead{margin-bottom:28px}
.form{background:rgba(255,255,255,.9);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:28px;display:grid;gap:20px;backdrop-filter:blur(10px)}
.field{display:grid;gap:6px;min-width:0}
.field[hidden]{display:none}
.field-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}
.field label{font-weight:750;font-size:.92rem;color:var(--navy)}
.req{color:#c0392b}
.opt{color:var(--muted);font-weight:500}
.field input[type=text],.field input[type=email],.field input[type=tel],.field select,.field textarea,.field input[type=file]{width:100%;max-width:100%;font:inherit;font-size:1rem;color:var(--navy);background:#fff;border:1px solid #c5d8ec;border-radius:14px;padding:12px 14px;min-height:48px}
.field textarea{resize:vertical;min-height:140px;line-height:1.5}
.field input[type=file]{padding:10px;background:#f6faff}
.field input:focus-visible,.field select:focus-visible,.field textarea:focus-visible{outline:3px solid #69aef7;outline-offset:1px;border-color:var(--blue)}
.field.has-error input,.field.has-error select,.field.has-error textarea{border-color:#c0392b;background:#fff8f7}
.field-error{margin:0;color:#b02a1e;font-size:.86rem;font-weight:600}
.field-error[hidden]{display:none}
.field-meta{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}
.counter{margin-left:auto;color:var(--muted);font-size:.82rem;white-space:nowrap}
.hint{margin:0;color:var(--muted);font-size:.86rem}
.alert{border-radius:14px;padding:14px 16px;font-size:.95rem}
.alert p{margin:0}
.alert[hidden]{display:none}
.alert--warn{background:#fff8e6;border:1px solid #f0d58a;color:#5c4400}
.alert--error{background:#fdecea;border:1px solid #f1a9a0;color:#7a1c12}
.form-submit{width:100%;cursor:pointer;border:0}
.form-submit:disabled{opacity:.6;cursor:not-allowed;transform:none}
.form-status{margin:0;min-height:1.2em;color:var(--navy-2);font-size:.92rem;text-align:center}
.hp{position:absolute;left:-10000px;top:auto;width:1px;height:1px;overflow:hidden}
.file-list{list-style:none;margin:6px 0 0;padding:0;display:grid;gap:10px}
.file-item{display:grid;grid-template-columns:48px minmax(0,1fr) auto;gap:12px;align-items:center;padding:10px;border:1px solid var(--line);border-radius:14px;background:#fff}
.file-thumb{width:48px;height:48px;border-radius:10px;background:#eef6ff;object-fit:cover;display:grid;place-items:center;color:var(--blue);font-weight:800;font-size:.72rem}
.file-info{min-width:0}
.file-name{display:block;font-weight:650;font-size:.92rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.file-meta{display:block;color:var(--muted);font-size:.8rem}
.file-meta.is-error{color:#b02a1e;font-weight:600}
.file-meta.is-ok{color:#1d7a45;font-weight:600}
.file-progress{display:block;height:6px;margin-top:6px;border-radius:99px;background:#e3eefa;overflow:hidden}
.file-progress>i{display:block;height:100%;width:0;background:var(--blue);transition:width .15s}
.file-remove{background:#fff;border:1px solid var(--line);border-radius:999px;padding:8px 12px;font-weight:700;color:var(--navy-2);cursor:pointer;min-height:40px}
.file-remove:hover{border-color:var(--blue);color:var(--blue)}
.form-success{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:32px 28px}
.form-success[hidden]{display:none}
.form-success:focus{outline:none}
.case-number{display:inline-block;padding:2px 12px;border-radius:10px;background:#eef6ff;color:var(--blue);font-size:1.2em;letter-spacing:.03em}
.recaptcha-note{margin:22px 0 0;font-size:.8rem;color:var(--muted)}
.recaptcha-note a{text-decoration:underline}
.grecaptcha-badge{visibility:hidden}
@media(max-width:620px){
  .form-page{padding:32px 0 64px}
  .form{padding:20px 16px;border-radius:20px}
  .field-row{grid-template-columns:1fr;gap:20px}
  .file-item{grid-template-columns:40px minmax(0,1fr)}
  .file-thumb{width:40px;height:40px}
  .file-remove{grid-column:1 / -1}
}